Social Media Policy

1. Basic Policy

NPO MIS (hereinafter “the Corporation”) regards communication and dialogue through social media as important in building relationships of trust with its stakeholders. The Corporation establishes this Policy in order to communicate information with transparency, integrity, and empathy, and to engage in responsible communication with those involved and with society as a whole.

2. Definition of Social Media

In this Policy, “social media” refers to all internet services through which users can freely post, share, and interact with information, such as X (formerly Twitter), Facebook, Instagram, YouTube, LINE, TikTok, blogs, and review sites.

3. Purposes of Use

The purposes for which the Corporation uses social media are as follows.

  • Sharing information about our activities and events
  • Enabling two-way communication with supporters and stakeholders
  • Providing information to the public and raising social awareness
  • Encouraging cooperation such as volunteering and donations
  • Building relationships with young people and local residents

4. Principles of Use

When persons involved with the Corporation use social media, whether in an official or personal capacity, they shall observe the following principles.

4.1 Responsible communication

  • Content shall be based on facts, with care taken not to cause misunderstanding or confusion.
  • Official and private matters shall be clearly distinguished, and posts related to the Corporation’s work shall always be made from the Corporation’s accounts.

4.2 Awareness of social responsibility

  • We understand that information on social media spreads around the world and cannot be completely deleted.
  • We are aware that one person’s statements may affect the reputation of the Corporation, and act with care.

4.3 Protection of personal information

  • We will not publish or share the personal information of users or stakeholders without their consent.
  • When people appear in images or videos, we will give due consideration to portrait rights and privacy.

4.4 Prohibition of defamation, discrimination, and exclusion

  • We will never attack specific individuals or organizations, or make discriminatory or exclusionary statements or expressions.
  • We will strictly refrain from spreading hate speech or fake news.

4.5 Respect for intellectual property rights

  • We will respect rights such as copyrights, trademark rights, and portrait rights, and will not reproduce or use materials without permission.
  • When introducing works created by others, we will clearly cite the source.

5. Responding to Comments and Criteria for Deletion

We will respond sincerely to comments and replies sent to the Corporation’s official accounts. However, posts falling under any of the following may be deleted or hidden without notice.

  • Content that infringes on the rights of others
  • Expressions that include defamation, discrimination, or harassment
  • Content contrary to public order and morals
  • Advertising such as sales activities, election campaigning, or religious solicitation
  • Any other posts that the Corporation judges to be inappropriate

6. Education and Training for Staff and Persons Involved

The Corporation will share guidelines with persons who handle social media. Specifically, it will carry out the following.

  • Training on the risks and etiquette of using social media
  • Sharing past cases of online backlash and crisis management methods
  • Establishing and practicing response procedures for unexpected situations

7. Incident Response System

If problems such as reports from third parties, misinformation, online backlash, or defamation arise concerning information or posts related to the Corporation, the Corporation will promptly investigate and work to minimize the impact. As necessary, it will take measures such as the following.

  • Deleting the relevant posts
  • Consulting with the persons involved and with lawyers
  • Explaining the facts by issuing an official statement
  • Apologizing to and compensating those affected and persons involved

8. Management of Accounts

Social media accounts operated by the Corporation are managed as follows.

  • Clearly designating the responsible manager and the staff in charge, and strictly managing login information
  • Preventing erroneous posts through a system of checks by multiple people
  • Regularly reviewing and improving how the accounts are operated

9. Compliance with Laws and Continuous Improvement

We will comply with laws and regulations related to social media (such as the Act on the Protection of Personal Information, the Copyright Act, and the Act on the Prohibition of Unauthorized Computer Access), and will continuously review this Policy in response to changes in the social environment and technology.

Established: October 23, 2026